A little time.
A lovely gift.

THE DETAILS

Gift voucher terms

Money vouchers are available from £10 to £500. A voucher is issued once payment is confirmed, and the buyer is always emailed a receipt with the voucher code. Vouchers are valid for 12 months from issue, or from the chosen send date for a gift emailed on a date; the exact expiry date is on the voucher.

Delivery. Emailed vouchers are free. A gift emailed on a date is sent at about 7am UK time that day. Printed vouchers cost £2.50 for postage and packaging, are posted to UK addresses within 2 working days, and we are closed from 24 to 29 December. The voucher code works as soon as it is issued, even before a posted voucher arrives.

Vouchers can be used for treatments, sessions, the café and the shop at The Wellness Lounge Cardiff, subject to availability and the terms of the service you choose. A voucher does not reserve an appointment. Contact the Lounge to arrange a visit while our new booking app is being prepared.

Partial use is allowed, with the balance remaining on the same code. Vouchers cannot be exchanged for cash, split or merged. Whoever holds the code can use it: keep it safe and share it only with your intended recipient.

You can cancel an unused voucher bought online within 14 days of purchase. Email help@cardiffwellnesslounge.com, call 02922 520241, or write to Cardiff Wellness Lounge LTD, Willcox House, Dunleavy Drive, Cardiff CF11 0BA, with your purchase reference and a clear request to cancel. You can use this wording: “I give notice that I cancel my gift voucher purchase [reference], ordered on [date]. My name and address are [details].” We refund the voucher value, and postage if the voucher has not been posted yet, to the original payment method within 14 days of receiving your cancellation request. Your statutory rights remain unaffected.

For help with a missing email or post, an incorrect address, a balance, or a complaint, contact the team using the details above. These terms are governed by the laws of England and Wales without removing mandatory consumer protections.

Your privacy

Cardiff Wellness Lounge LTD is the controller of the buyer and recipient details collected here. We use your name, email, voucher amount, recipient details, postal address and message to fulfil your purchase, deliver the gift, provide support and prevent fraud. Buyer details are used to perform our contract; processing a recipient’s details is in our legitimate interests in delivering the gift requested by the buyer. Only provide details you are entitled to share.

Vercel hosts this shop, Neon stores purchase and voucher records, Brevo delivers transactional emails, Cloudflare Turnstile helps prevent automated abuse, and SumUp processes payments. Our staff see voucher and posting details in our internal operations app. Card numbers are entered directly into SumUp’s secure form and are never stored by this shop. Providers may process data outside the UK using applicable safeguards. See SumUp’s privacy notice.

We keep payment and voucher records for six years after the financial year end for accounting, tax and related queries. Security checks and the payment form process necessary device information. Your browser’s session storage holds a purchase ID and secret status token so a refresh can recover your payment; it does not hold names, emails, addresses or the message. This page uses no advertising or analytics tracking and does not subscribe anyone to marketing.

You can request access, correction, deletion or restriction, object where applicable, and request portability where applicable by emailing help@cardiffwellnesslounge.com. Some financial records must be retained. You can complain to the Information Commissioner’s Office. Our ICO registration is ZB765785.